Any water utility in a developing country would be content with the following results: nearly full recovery on customer bills, expanding the volume of water produced From 2015 to 2018 water volume provided increased with 12% and a 21% and 17% increase in customer connections for water supply and sanitation, respectively. This is the recent history of the Water Supply and Sanitation Local Company (IWSLC) of Ibb, a city with an official population of 383,113 people in South West Yemen. Unlike other utilities, however, the Ibb LC presents a remarkable case of resilience, because of all of this was achieved during a time of unprecedented war, which began in Yemen in 2014.
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